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Video practice · Competency question · Attention to detail
Tell me about a time you caught a mistake that others had missed. How did you find it, and what happened next?
- 78Structure
- 71Content
- 84Delivery
- 69%Eye contact
Structure, content and delivery are out of 100. Eye contact is the share of the answer spent looking at the camera.
What was said
The transcript, with filler words underlined. On your own report, you can select any word to play your recording from that moment, on the device you recorded it on.
So, um, in my final year I had a part-time job in the finance office of a housing association. My job was to check the monthly rent arrears report before it went to the managers. One month the total was about four thousand pounds higher than the month before, but fewer tenants were in arrears, which, like, didn’t make sense. I went back to the spreadsheet and found a lookup formula had been copied down past the end of the data, so some tenants were counted twice. I checked it with my supervisor, fixed the formula, and added a check that compares the number of rows with the system’s export. Then I sent the corrected report, and, um, explained in the email which figures had changed.
STAR check
- Covered: Situation“a part-time job in the finance office of a housing association”
- Covered: Task“check the monthly rent arrears report before it went to the managers”
- Covered: Action“went back to the spreadsheet… fixed the formula, and added a check”
- Missing: Result“sent the corrected report” says what you did last, not what changed because of it.
Assessor’s view
Clear evidence of attention to detail: you noticed two figures that didn’t agree, traced the cause and fixed it, and you said what you did yourself. The evidence would be stronger with the outcome: did the managers use the corrected figures, and has your new check caught anything since?
What went well
- A specific detail that shows how you noticed: the total went up while the number of tenants went down.
- “I went back”, “I checked”, “I fixed”: it’s clear which part was yours.
- You stopped it happening again, not just this once.
What to change
- Finish with the resultSay what changed because of what you did, in one sentence.
- Start without the fillerBegin with the situation straight away: “In my final year…”
A follow-up question they might ask
“How did you know your fix was right before you sent the report?”
A stronger outline
Built on the same example, as notes to speak from, not a script.
- Situation
- Part-time job in a housing association’s finance office.
- Task
- Check the monthly arrears report before it went to managers.
- Action
- Spotted a total that rose while arrears fell; traced a formula copied too far; fixed it with my supervisor; added a row-count check.
- Result
- What changed: for example, the corrected figures the managers used, and what the check has caught since.
How it was said
- Pace
- About 150 words a minute, easy to follow
- Filler words
- 3 (“um” twice, “like” once)
- Long pauses
- 1, of about 3 seconds
- Time used
- 1 minute 32 seconds of 2 minutes
On camera
- Eye contact
- 69% of the answer
- Framing
- Face in the frame throughout
- Light
- Well lit
Measured on the device: no images leave it. You can switch delivery or eye-contact feedback off.
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Competency question · Teamwork
Tell me about a time you worked in a team to reach a difficult goal. What was your role, and what was the outcome?
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